Help with your music or account.

What to include

• The account email you used to sign in, if relevant.
• The page and action that failed, the visible error, and approximately when it happened with your time zone.
• For audio problems: file format, size, duration, browser and device. Start with these details; do not attach private audio unless needed.
• For billing: the invoice or receipt reference and charge date. Never send your password or full payment-card details.

A support request does not automatically retry a payment or cancel a subscription.

Cancel your subscription

1. Sign in on AI Music Mastering with the account that purchased membership.
2. Open your avatar menu and choose Membership.
3. Choose Manage billing / cancel to open Stripe's billing portal.
4. Complete cancellation in the portal and check the confirmation and access end date shown there.

Cancel before the next renewal to avoid the next charge. If the portal is unavailable or your payment is not recognized, email support. Sending an email alone is not confirmation of cancellation.

Billing problems and refund requests

Send your account email, receipt reference and a description of the problem to support@aimusicmastering.app. We review billing problems and refund requests individually. Your applicable consumer rights remain in effect. See the service terms.

Access or delete your data

Email support from your account email and state whether you want account information, saved audio or the account deleted. We may ask you to verify account ownership before acting. See the privacy policy for retention details.

Keep a completed master safe

If processing succeeded but saving failed, keep the tab open and use Retry cloud save. Members can download the completed master while cloud saving is unavailable. See processing and download troubleshooting.